Guides
Guides
Straightforward help for when something isn’t working: outages, slow internet, banking problems and staying safe from scams.
Is it down, or is it just you? A 5-minute checklist
A quick, step-by-step way to tell whether a website or app is down for everyone or just for you, and what to do in each case.
Home internet not working? How to check for an nbn outage in Australia
How to work out whether your home internet problem is your equipment, your provider or the nbn network, and who to contact.
Internet speed test results explained: download, upload, ping and jitter
What each number in a speed test means, what’s good enough for streaming, gaming and video calls, and how to get an accurate result.
Bank app or online banking down? What to do, and how to avoid scams
Practical steps when your banking app or internet banking stops working, how to pay in the meantime, and the scam warning signs to watch for during outages.